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Patent # Description
US-1,025,7357 System and method for managing routing of customer calls to agents
A call management system of a call center retrieves from a customer database enterprise customer data associated with an identified customer in a customer call,...
US-1,025,7356 Task assignments to workers
Network presence is used to assign a worker to a task. In today's networked environment, workers may be remotely located but still accomplish tasks. As long as...
US-1,025,7355 System and method for managing customer call-backs
A system herein provides automated call-back of customers who have terminated an inbound call by exercising a call-back option of an interactive voice response...
US-1,025,7354 Techniques for L3 pairing in a contact center system
Techniques for L3 pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for L3 pairing in a...
US-1,025,7353 Method and apparatus for diverting callers to web sessions
A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of...
US-1,025,7352 End user experience via distributed option tree generation
A method, computer program product, and system is disclosed for generating an Interactive Voice Response (IVR) system tree. A plurality of IVR system options...
US-1,025,7351 System and method for providing self-service while on hold during a customer interaction
The invention relates to a customer interaction management system that comprises a memory, an input and a computer processor programmed to: interact, via a...
US-1,025,7350 Playing back portions of a recorded conversation based on keywords
Approaches for recording and playing back a portion of a conversation are provided. An approach includes establishing a subscriber of a recording and play back...
US-1,025,7349 Telephone call-back device
Disclosed is a telephone call-back device that can provide a means for the recipient of a robocall incoming phone call to take action. The telephone call-back...
US-1,025,7348 Providing additional information to called parties
A system, method, and computer readable medium for providing additional information to called parties comprises receiving a call from a calling party,...
US-1,025,7347 Personal allowed number system
A system and method for preventing or facilitating communications between individuals who reside in detention environments (such as e.g., prisons or...
US-1,025,7346 Suppressing indications of incoming communications in user interfaces
Systems, methods, and software are disclosed herein for handling incoming communications. In an implementation, a notification of an incoming communication is...
US-1,025,7345 Mobile device communication access and hands-free device activation
Apparatuses, systems, and methods are provided for analyzing an incoming telephonic event (e.g., call, message, and/or notification) to a mobile device during...
US-1,025,7344 System, device, and method for tracking and monitoring mobile phone usage while operating a vehicle in order to...
A system, device, and method for tracking and monitoring mobile phone usage while operating a vehicle in order to deter and prevent such usage are disclosed....
US-1,025,7343 Portable electronic device with proximity-based communication functionality
An electronic device includes a housing and one or more processors. At least one proximity sensor component is operable with the one or more processors and can...
US-1,025,7342 Validating stateful dynamic links in mobile applications
Techniques are described for validating stateful app links. Validation can be performed when stateful app links are created, activated, shared, or at other...
US-1,025,7341 Using a smartphone for remote interaction with visual user interfaces
Methods and systems are provided for establishing an interaction session between a visual interface on any of a wide range of devices (e.g., POS, ATM, computer,...
US-1,025,7340 Confidentiality-smart voice delivery of text-based incoming messages
Methods, computer program products, and systems are presented. The methods include, for instance: a voice delivery application, running on a mobile device of a...
US-1,025,7339 Method and apparatus for processing contact information using a wireless terminal
A method and apparatus for processing contact information, the method comprising: displaying a list of contacts on a display of a wireless terminal; determining...
US-1,025,7338 Method and apparatus to control a state of music reproducing device through wireless communicator
Provided is a telephone apparatus including a wireless communicator that performs wireless communication of data with a music reproducing device, a controller...
US-1,025,7337 Communication apparatus connectable with use of close proximity wireless communication, method for controlling...
A communication apparatus includes a communication unit configured to communicate with an external apparatus, and a control unit having a plurality of display...
US-1,025,7336 Non-transitory computer-readable medium and portable device
A non-transitory computer-readable medium having a computer program readable by a computer of a portable device connectable to an image input device and image...
US-1,025,7335 Wristwatch, mobile terminal, and communication reminding system and method
A contact person selecting interface is provided on a mobile terminal for a user. Using such an interface, the user can select one or more contact persons that...
US-1,025,7334 Wireless device gesture detection and operational control
Wireless device gesture detection and operational control comprises identifying a first position of the device based on a sensor reading of at least one sensor...
US-1,025,7333 Electronic device
An electronic device includes: a camera module, a camera window formed to cover the camera module and installed in a first opening, a bracket receiving the...
US-1,025,7332 Portable terminal and a component mounting method
An electronic device that includes a circuit board which is arranged between a front cover and a back cover, and includes a conductive pattern inserted into the...
US-1,025,7331 Rotation mechanism and foldable mobile terminal
A rotation mechanism is provided. The rotation mechanism includes a rotation assembly, a base assembly, and a connection assembly. The rotation assembly...
US-1,025,7330 Mobile device with an integrated hazardous condition detection system
A mobile device with an integrate hazardous detection system which surveys the surrounding area for potential dangers to the wearer. The system includes a...
US-1,025,7329 Wireless communications apparatus and method for performing low latency high throughput layer 2 operations
A wireless communications apparatus includes first/second data source/sinks that respectively source/sink PDCP SDU and MAC PDU for transfer to/from a memory...
US-1,025,7328 Method and apparatus for control frame extension
Aspects of the disclosure provide an apparatus having a processing circuit and a transceiver. The processing circuit is configured to generate a frame to have...
US-1,025,7327 Information centric networking for long term evolution
In one embodiment, a method for improving content delivery for a user equipment (UE) is implemented on a computing device and includes: receiving a request from...
US-1,025,7326 WLAN device with preamble decode-based receive suspend during undesired packets
A WLAN device includes a processor implementing a MAC layer and a PHY layer which is coupled to a transceiver including a receive (Rx) chain and a transmit (Tx)...
US-1,025,7325 System, apparatus, and method for configuring preamble and synchronizing frame
Provided is a method and apparatus of a receiver. The method and apparatus include generating a macro sequence of a length using a complementary-symmetry...
US-1,025,7324 Link adaptation for multi-user transmission in 802.11 systems
The embodiments provide a method implemented by a network device for transmitting link adaptation feedback in a Wireless Local Area Network (WLAN) that supports...
US-1,025,7323 Apparatus and method for processing header compressed packet in electronic device
An electronic device process data including a compressed header is provided. The electronic device includes a controller configured to generate a data packet...
US-1,025,7322 Method for establishing in-band connection in OpenFlow network, and switch
A method for establishing an in-band connection in an OpenFlow network and switch where the method includes receiving, from a first port, a SYN packet passing...
US-1,025,7321 Wireless communication device and wireless communication method
According to one embodiment, a wireless communication device includes: a receiver configured to receive a plurality of first frames transmitted by spatial...
US-1,025,7320 Universal framework for connectivity of devices and development tools
Methods and systems for a universal framework for connectivity of devices and developer tools are disclosed. A network device is detected at an engine. Data is...
US-1,025,7319 System providing faster and more efficient data communication
A system designed for increasing network communication speed for users, while lowering network congestion for content owners and ISPs. The system employs...
US-1,025,7318 Scalable content delivery network request handling mechanism with support for dynamically-obtained content policies
Described herein are improved systems, methods, and devices for delivering and managing metadata in a distributed computing platform such as a content delivery...
US-1,025,7317 Managing edits of content items
One or more embodiments provide features for managing and editing content items. In particular, one or more embodiments enable one or more users to access and...
US-1,025,7316 Monitoring of node.js applications
A system creates and monitors virtual threads within a node.js application. Callbacks executing within an event loop for a node.js system are identified and may...
US-1,025,7315 Secure proxied data retrieval from third-party services
In one embodiment, a social networking system transmits a client proxy application to a client device in order to export data from a third-party site that has...
US-1,025,7314 End-to-end user experiences with a digital assistant
A digital assistant supported across devices such as smartphones, tablets, personal computers, wearable computing devices, game consoles, and the like includes...
US-1,025,7313 Media intelligence suite
A device may receive an indication to determine status information associated with a media content delivery of media content. The media content may be delivered...
US-1,025,7312 Performance monitor based on user engagement
Examples disclosed herein involve measuring application performance based on user engagement of the application. In examples herein, an activation of an action...
US-1,025,7311 Methods and systems of identifying a device using strong component conflict detection
A system implements a method of identifying an electronic device that requests access to a web service. A processor may receive, from an electronic device via a...
US-1,025,7310 Industrial data analytics in a cloud platform
Cloud-aware industrial devices feed robust sets of data to a cloud-based data analyzer that executes as a service in a cloud platform. In addition to industrial...
US-1,025,7309 Mobile device-related measures of affinity
In one embodiment, a method includes sending a request for a measure of affinity associated with a first user for a particular content associated with a second...
US-1,025,7308 Recommending a group to a user of a social networking system based on affinities of the user for members of the...
A social networking system identifies a set of groups of which a user of the social networking system is not a member and selects a group for recommendation to...
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